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For right to manage companies

Block management for RTM companies

Taking management off a freeholder is the easy part to decide and the hard part to do. From the acquisition date your RTM company holds the budgets, the contracts and the compliance duties, usually with a board that has never run a building before. We work with RTM companies from day one across south Essex and east London, and we would rather talk to you before the handover than after it has gone wrong.

The Right

A no-fault right, not a complaint

Right to manage lets leaseholders take over the management of their building without buying the freehold and without having to prove the freeholder has done anything wrong. It is a statutory right under the Commonhold and Leasehold Reform Act 2002, and it is deliberately no-fault - you do not need a case, only the numbers.

Leaseholders form an RTM company with prescribed articles, invite the other qualifying leaseholders to join, and serve a claim notice on the freeholder. If it is not disputed, management transfers on the acquisition date. The freeholder keeps the freehold and the ground rent. Everything to do with running the building moves across.

Broadly, a building qualifies where the flats are held on long leases, at least two thirds are let to qualifying tenants, membership covers at least half the flats, and the building is self-contained. There is also a limit on how much of the floor area can be in non-residential use - and that limit recently changed.

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Two changes that made RTM easier

Provisions of the Leasehold and Freehold Reform Act 2024 came into force on 3 March 2025, and both matter if you are considering a claim.

More buildings now qualify

The limit on non-residential floor area rose from 25% to 50%. Plenty of mixed-use developments were designed with a commercial element just over a quarter of the floor area precisely to put right to manage out of reach. Those buildings are now in scope. If your block was ruled out on this basis before, it is worth looking again.

You are no longer liable for the freeholder's costs

Under the old regime the RTM company picked up the freeholder's reasonable costs of dealing with the claim, which was enough to stop a lot of boards before they started. Each side now generally bears its own costs, except where the RTM company acts unreasonably or withdraws. The financial deterrent has largely gone.

From the acquisition date

What the RTM company becomes responsible for

On the acquisition date the management functions in the leases transfer to your company. That means the repairing and maintenance obligations, the service charge, the contracts, the insurance arrangements and the compliance duties - all of it, at once, on a date fixed in advance.

The directors of an RTM company carry the same duties as the directors of any company, plus the responsibilities that come with running a residential building. Fire safety. Electrical testing of communal areas. Consulting leaseholders properly before larger works. Keeping accurate service charge records. Filing at Companies House on time.

Appointing an agent does not move those duties. They stay with the company. What an agent does is carry the work and give the board what it needs to decide properly. Any agent who says they take the responsibility off you is telling you something that is not true.

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The handover

What you should be receiving

The handover is where RTM companies most often come unstuck, because it happens once, on a fixed date, and nobody on the board has done it before.

Things that should transfer, and that we would chase on your behalf.

  • Service charge funds held on account, and any reserve or sinking fund
  • Service charge accounts and records for the preceding years
  • The arrears position, leaseholder by leaseholder
  • Copies of all leases and any deeds of variation
  • Current buildings insurance policy, schedule and claims history
  • Live contracts - cleaning, grounds, lifts, alarms, door entry, utilities
  • Fire risk assessment and the outstanding actions from it
  • Asbestos survey, electrical test certificates, water hygiene records
  • Any warranties or guarantees still running on past works
  • Correspondence on unresolved disputes, complaints or breaches

If a freeholder or outgoing agent is slow to hand things over, it is better to be chasing a defined list than discovering six months later that nobody has the fire risk assessment.

What our block management service covers

Year one

Getting the first budget right

The first budget is the one that sets expectations for everything afterwards, and it is the one most likely to be wrong. New boards tend to inherit a figure from the freeholder, assume it was about right, and find out in month eight that the building costs more to run than that.

We build the first budget from what the building actually needs - condition, age, plant, the compliance schedule, what the leases require and what has been deferred - rather than repeating last year's number. Where a reserve fund is thin or does not exist, we will say so plainly, because the alternative is a large unexpected bill in year three.

It is usually more comfortable to set a realistic charge in year one and explain why than to set a popular one and come back for more.

timing

Earlier than you think

You do not need an acquisition date to have a conversation. Most of what we can help with is easier before the handover than after it: what the building is likely to cost to run, what the handover list should contain, what the compliance position looks like and what the board is signing up to.

To be clear about where we stop - we are managing agents, not solicitors. Forming the company and serving the statutory notices is legal work, and it should be done by someone qualified to do it. We will happily work alongside whoever is handling your claim, and we can talk through the management side while that runs in parallel.

Our Own Trades

The backlog, and who clears it

New RTM companies often inherit a backlog - the jobs the previous arrangement never got round to. We can work through it with our own maintenance teams, which is usually the quickest route, or manage contractors of your choosing if the board would rather. We will set out what each job would cost either way and let you decide.

How we handle repairs and contractors

Areas we cover

South Essex and east London

We work along the A127 and A13 corridor, from east London out through south Essex to the estuary. 

That is a deliberate choice rather than a coverage list - being able to get to a building matters more than claiming to cover everywhere.

Essex

Basildon · Wickford · Billericay · Brentwood · Rayleigh · Benfleet · Canvey Island · Southend-on-Sea · Leigh-on-Sea · Westcliff-on-Sea · Grays · Chelmsford

Block management in Essex

London

Romford · Hornchurch · Upminster · Ilford · Barking · Dagenham

Block management in East London

If your building is nearby but not listed, get in touch and we will tell you honestly whether we can look after it properly.

See all areas we cover

Get in touch

Just taken over management?

Whether your RTM claim is in progress or you already have the acquisition date, get in touch and we will talk through what happens next.

Call us now on:

01268 975436

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