Our patch
A corridor, not a coverage map
Plenty of agents list three counties on their website and manage buildings in none of them properly. It is easy to do - the site says the words, the enquiry comes in, and a manager two hours away takes it on because turning work down is hard.
We are based in Basildon and we work outward from there along the two roads that actually connect this area: the A127 through Brentwood, Basildon and Southend, and the A13 through Barking, Dagenham, Grays and Thurrock. That corridor is one continuous stretch of housing with shared building stock and, largely, a shared trade base. Working within it is what lets us attend buildings rather than administer them from a distance.
If your block is outside it, we will tell you. That is a better outcome for everyone than taking it on and doing it half well.